Dashboard
Overview of your system.
Needs attention
Total Teams
0
Total Users
0
Total Tickets
0
Your Organization
Organization
Teams Usage
Users Usage
Overview
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Communications
Send in-app broadcasts to teams and push a reload after deploys.
Broadcast Message
Send a message visible to team members in the main app.
Recent broadcasts
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Force app reload
Pushes a "new version" banner to every connected user; each refreshes after a short countdown. Use right after a deploy.
People & access
User Management
Manage user accounts, roles, teams, and account safety.
Visible users
0
Active
0
Blocked
0
Deleted
0
Elevated access
0
Users
Review access, update roles, and handle blocked or deleted accounts.
Showing 0 users
| User | Access | Team | Status | Activity | Last login | Created | Actions |
|---|
No users match the current view
Clear filters or create a user when onboarding a new team.Team Management
Create and manage teams, assign leaders and members.
All Teams
Total: 0 teams
| Team | Organization | Leader | Members | Status | Created | Modules | Actions |
|---|
No teams found
Create your first team to get started
Ticket Management
Browse, search, filter and manage tickets.
Bulk Delete by Period
Training Management
Assign and manage user training sessions.
Assign Training Session
Schedule training for users across teams.
Active Training Assignments
All scheduled and in-progress training sessions.
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Team Settings
Everything one team needs, in one place: ticket form, email inbox, and access & AI rules (team or organization scope).
Team configuration
Pick a team to edit its settings
Settings load automatically when you choose a team. Covers the Email Inbox, ticket sources, tags, fields, and per-team permissions.Email Inbox
BetaAuto-import emails as tickets. Replies go via the team's mailbox. Old emails are NOT imported when the inbox is first enabled.
The Enable toggle above and Test Connection below apply immediately — no save needed. Each section below shows which button saves it.
Mailbox
Address and method
Saved together with the settings below via Save Email Settings.
Microsoft OAuth app
Save the team's Entra app settings before connecting.
Saved ONLY by the Save OAuth App button in this card.
Don't have these values?
Enter your IT/admin contact and we'll prepare a ready-to-send request with the exact Entra steps, permissions, and redirect URI. They complete the app registration and send the three values back for you to paste above.
Sign in to the SUPPORT mailbox (not your admin account). You'll be redirected back here when done.
Provider config
IMAP connection
Saved by Save Email Settings (bottom).
Leave blank to keep the existing stored password.
Polling
Import behavior
Saved by Save Email Settings (bottom).
Use 0 to save no inbound attachments.
Replies
Sender identity
Saved by Save Email Settings (bottom).
The mailbox address stays the connected support mailbox; this controls the display name on ticket email replies.
Assignment
Assignment emails
Saved by Save Email Settings; requires the team's SMTP to be configured — skipped otherwise.
Emails the assignee when a ticket is assigned, plus a threaded reply on accept ("<assignee> took the ticket"). Sent from this team's SMTP identity — requires SMTP to be configured. Set to "No" to turn the feature off for this team.
Save Email Settings (below) saves the mailbox, IMAP credentials, import behavior, replies, and assignment emails together. Test Connection applies immediately — no save needed. The Microsoft OAuth app is saved separately by its own Save OAuth App button.
Team Behavior
Rules that shape how this team works day to day.
Form Fields
Toggle visibility of each field. Rename Subject label if needed.
Ticket Sources
Enable/disable sources, rename labels, or add new ones
Ticket Tags
Enable/disable tags, rename them, or add new ones
Analytics & Reports
Generate reports and analyze performance.
User Activity Log
Generate or export detailed point history for a user
Weekly Score History
Review or export a user's total weekly scores
KPI Analysis & Recommendations
Analyze team performance and get fair KPI recommendations based on weekly averages and trends
Attendance Management
Monitor and generate attendance reports.
Attendance Report
Generate a shift report for a user over a specific period.
Organizations
Manage organizations, plans, and limits.
All Organizations
Total: 0 organizations
| Organization | Plan | Teams | Users | Status | Actions |
|---|
No organizations found
Create your first organization to get started
Signup Requests
Review self-serve signups. Approving provisions an organization, first team, and admin user; rejecting notifies the applicant.
Pending Requests
Total: 0 pending
| Company | Name | Requested | Actions |
|---|
No pending requests
New self-serve signups will appear here for approval
Upgrade Requests
Organizations asking to raise their plan, seats, teams, or AI credits. Raise their limits with the billing tools, then mark the request resolved.
Open Requests
Total: 0 open
| Company | Type | Request | Requested | Actions |
|---|
No open requests
When an organization asks to upgrade, it appears here
Sent Emails
A record of emails the platform has sent — welcome, signup decisions, alerts, and account emails from Supabase Auth (password resets, confirmations) captured via Resend webhooks. View the exact email that went out (auth emails have no stored body), delete log entries, and check whether a recipient opened it. Delivery events (delivered / opened / bounced) arrive from Resend webhooks; rows past Resend's short retention show "Not trackable" because the message can no longer be polled. Note: an "Opened" seconds after sending is often a corporate mail scanner, not the recipient.
Recent Emails
Showing latest 0 (up to 200)
0 selected
| Recipient | Subject | Type | Status | Opened | When | Actions |
|---|
No emails yet
Emails the platform sends will be recorded here
To
Organization
Type
Status
Sent
Opened
Message
No content was stored for this email.
Reports / Insights
Organization, team, ticket, training, attendance, and usage summaries.
Data
AI assistants
Workforce Reports
Generate a print-ready Capacity Report or Agent KPI Scorecard for a team, live from its data. Each opens in a new tab with a “Download PDF” button you can share with the team or HR. Leave dates empty for the default window (Capacity = 90 days · KPI = 60 days).
Open this page to load reports.
Billing
Plan, limits, and usage overview.
Open this page to load billing usage.
Platform control
AI Kill Switch
Turning this ON stops every AI feature platform-wide, for every organization, instantly.Audit Log
View admin actions and export user data.
Export User Data
Export all data for a user (GDPR compliance). Includes profile, tickets, attendance, points, and badges.
Admin Actions
Search and filter actions taken by administrators.
Recent Activity
Latest account and access changes made by administrators.
Clear Activity — leave dates empty to delete all
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User Activity Log
Delete records from the activity_log table. Leave dates empty to target all records.